Returns Policy

Haircare is personal. If something arrives damaged, incorrect, or clearly not right, we will make it right. Because of the nature of personal care products, we handle returns carefully for hygiene and safety.

Most return or replacement requests must be started within 30 days of delivery.

• Contact us first through the contact page before sending anything back.
• Include your order number, what went wrong, and photos when relevant (especially for damage or wrong items).

We generally accept returns for:

• Unopened products in original packaging, unused and in resalable condition.
• Incorrect items shipped by mistake.
• Products that arrive damaged or defective.

We generally cannot accept returns of:

• Opened or used personal care products (for hygiene reasons), unless damaged/defective or sent in error.
• Free gifts, samples, or promotional items unless the related paid order is part of an approved return.
• Final-sale items clearly marked as non-returnable at purchase.

1. Message us via Contact with your order number and reason.
2. If approved, we will send return instructions and, when applicable, a return label or address.
3. Pack items securely in original packaging when possible.
4. Ship the return within the timeframe we provide.

Unauthorized returns (sent without approval) may be refused or may not be refunded.

Once we receive and inspect an approved return, we process refunds to the original payment method.

• Product cost is refunded for approved returns.
• Original shipping fees are typically non-refundable unless we made an error or the item was damaged/defective.
• Return shipping may be deducted or customer-paid unless the return is our fault.

Refund timing after processing depends on your bank or payment provider (often several business days).

If you received the wrong item or a damaged/defective product, we prefer to replace it when stock allows. Tell us what you received and what you ordered — photos help us move faster.

Subscription boxes follow this same policy for defective or incorrect items. To stop future shipments, pause or cancel before the next processing date using your subscription tools or by contacting us. Canceling does not automatically refund shipments already processed or delivered.

If a package arrives damaged, keep the packaging and take clear photos of the box and product. Contact us within 7 days of delivery so we can open a carrier claim and arrange a replacement or refund.

Returns questions? Contact us with your order number and we will guide you through the next step.