Terms & Conditions

By accessing the site or placing an order, you confirm that you are at least the age of majority in your place of residence (or have parental consent where required) and that you will follow these Terms and all applicable laws.

If you do not agree, please do not use the site.

We sell haircare and related products online. Product descriptions, imagery, and ingredients are provided for information; shades, scent perception, and results can vary by person and hair type.

• We may update product details, pricing, and availability without notice.
• We reserve the right to limit or cancel quantities, including orders that appear fraudulent or resale-driven.

If you create an account, you are responsible for keeping login details confidential and for activity under your account. Notify us promptly if you suspect unauthorized use.

Submitting an order is an offer to buy. We may accept or decline an order for reasons including stock, pricing errors, or suspected fraud.

• Prices are shown at checkout in the currency indicated and may exclude taxes/shipping until calculated.
• Payment is processed by Shopify and our payment providers.
• You agree to provide accurate billing and shipping information.

Orders are fulfilled according to our Shipping Policy and Returns Policy.

Subscriptions renew on the schedule you select until paused or canceled through the available tools or by contacting us before the next processing date. Benefits like free gifts or cookies (when offered) may change; details at signup control the current offer.

Promo codes and offers have rules (timing, stacking, eligible products). We may modify or end promotions at any time.

If you leave a review or UGC, you grant Crave Theory a non-exclusive right to use that content for marketing in any media, without compensation, unless prohibited by law. Do not submit content that infringes others' rights.

All site content — including branding, CloudBond naming, packaging design, copy, and imagery — is owned by Crave Theory or our licensors. You may not copy, scrape, or reuse site materials for commercial purposes without written permission.

You agree not to misuse the site, including by attempting to interfere with security, scrape data at scale, upload malware, harass others, or use the store for unlawful purposes.

The site and products are provided on an "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Product results vary. Our content is not medical advice. If you have a scalp or skin condition, consult a qualified professional before use and discontinue if irritation occurs.

To the fullest extent permitted by law, Crave Theory and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the site or products.

Our total liability for any claim related to an order will not exceed the amount you paid for that order.

You agree to indemnify and hold Crave Theory harmless from claims arising out of your misuse of the site, violation of these Terms, or infringement of any right of a third party — to the extent permitted by law.

These Terms are governed by the laws of the jurisdiction in which Crave Theory operates its principal business, without regard to conflict-of-law rules, unless consumer protection laws in your residence require otherwise.

We may update these Terms from time to time. The "Last updated" date will change when we do. Continued use of the site after updates constitutes acceptance of the revised Terms where permitted by law.

Questions about these Terms? Visit our contact page or email hello@mycravetheory.com.