Crave Theory 30-Day Satisfaction Guarantee

Love Your Hair. Love Your Routine.

At Crave Theory, we believe great hair care should give you confidence in both the products you choose and the company behind them.

We carefully develop and select our hair care products with performance, quality, and the customer experience in mind. If your Crave Theory purchase does not meet your expectations, our 30-Day Satisfaction Guarantee is designed to give you added peace of mind.

Our 30-Day Promise

If you are not satisfied with an eligible Crave Theory product purchased directly from mycravetheory.com, you may contact us within 30 days of delivery to request assistance.

Depending on the circumstances, we may offer:

• A replacement product
• An exchange for another eligible Crave Theory product
• Store credit
• A refund of the eligible product purchase price

Our customer care team will review each request and help determine the most appropriate solution.

Products Covered by Our Guarantee

Our 30-Day Satisfaction Guarantee applies to eligible Crave Theory hair care products purchased directly through mycravetheory.com, including qualifying:

• Shampoos
• Conditioners
• Leave-in treatments
• Hair serums
• Hair treatments
• Styling and care products
• Crave Theory hair care sets and bundles

Proof of purchase may be required.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, we may ask you to provide:

• Your order number
• The name of the affected product
• A description of the issue
• Photographs of the product and packaging

Once reviewed, eligible claims may qualify for a replacement, refund, store credit, or another appropriate resolution.

Not Satisfied With the Product?

Hair is unique, and individual results can vary based on hair type, condition, previous chemical treatments, styling habits, environmental factors, and how consistently a product is used.

If a Crave Theory product simply does not work for your hair the way you expected, contact us within 30 days of delivery.

Our team may first help you determine whether a different application method, routine, or Crave Theory product would better suit your hair.

If the product still does not meet your expectations, we will review your request under our Satisfaction Guarantee.

What May Not Be Covered

The Crave Theory 30-Day Satisfaction Guarantee may not apply to:

• Requests made more than 30 days after delivery
• Products purchased from unauthorized sellers or third-party marketplaces
• Products for which valid proof of purchase cannot be provided
• Products that have been completely or substantially consumed
• Products damaged through misuse, improper storage, alteration, or neglect
• Multiple repeated refund requests that indicate misuse of the guarantee
• Products purchased for resale
• Promotional products, samples, gifts, or complimentary items unless otherwise stated
• Shipping charges, except where required by law or where the error was ours

Crave Theory reserves the right to review guarantee claims to help prevent fraud, abuse, or misuse.

Purchases From Retailers or Other Sellers

If you purchased a Crave Theory product from an authorized retailer, salon, distributor, marketplace, or other third-party seller, please contact the original seller first.

Their return and refund policies may apply to your purchase.

Purchases made directly through mycravetheory.com are handled according to the policies published on our website.

Shipping Costs

Original shipping charges are generally non-refundable unless your order was damaged, defective, incorrect, or otherwise eligible under applicable law.

If a product must be returned, our customer care team will provide instructions regarding the return process and any applicable shipping requirements.

Please do not return products without first contacting Crave Theory.

Refund Processing

Approved refunds will normally be issued to the original payment method used for the purchase.

Once Crave Theory processes the refund, your bank, credit card provider, or payment service may require additional processing time before the credit appears on your account.

Product Results

Crave Theory products are designed to support healthier-looking, more manageable hair as part of a consistent hair care routine.

However, individual results vary.

Our Satisfaction Guarantee does not constitute a promise that every customer will experience identical results or achieve a particular cosmetic outcome within a specific period of time.

Sensitivities and Reactions

Customers should review product ingredients before use, particularly when they have known sensitivities or allergies.

If you experience irritation or an unexpected reaction, discontinue use of the product.

You may also contact our customer care team so that we can document the issue and assist with your order where appropriate.

How to Make a Guarantee Claim

To request assistance under the Crave Theory 30-Day Satisfaction Guarantee, contact our customer care team through the Contact Us section of mycravetheory.com.

Please include:

Order Number:
Your Crave Theory order number.

Product:
The name of the product involved.

Reason:
A brief explanation of why you are requesting assistance.

Photos:
For damaged, defective, leaking, or incorrect products, photographs may be requested.

Our team will review your request and provide the appropriate next steps.

Our Commitment to You

Crave Theory is committed to creating more than great hair care products.

We want to build long-term relationships with our customers by providing quality products, useful hair care education, responsive customer service, and a purchasing experience you can feel confident about.

If something is not right with your order or your experience, we want the opportunity to make it right.

Crave Theory

Beautiful Hair Begins With Better Care.

A Maison Ysaline Brand
Affiliated with 66 Century Corporation

Last Updated: September 19, 2026